Folly Exotics is committed to providing a streamlined ordering experience while clearly outlining our shipping and refund practices. This Shipping and Refund Policy is entered into between you and Folly Exotics (“Company,” “we,” “us,” or “our”).
By accessing or using this website, you agree to the terms outlined in this Shipping and Refund Policy and our Terms and Conditions. By accessing the website or purchasing products, you agree to be bound by these Terms.
ORDER PROCESSING
Orders are typically processed within 2–3 business days. Orders are not processed or shipped on weekends or federal holidays.
During periods of increased order volume, processing times may be extended. If a significant delay occurs, we will notify you using the contact information provided at checkout.
SHIPPING
Delivery timelines vary based on the shipping carrier and destination. Once an order has been transferred to the carrier, Folly Exotics is not responsible for carrier delays.
Customers are responsible for providing accurate shipping information at checkout. Folly Exotics is not liable for packages delivered to incorrect addresses provided by the customer.
If a package is returned due to an incorrect address, failure to claim delivery, or carrier non-delivery, additional shipping fees may apply to resend the order.
THCa SHIPPING DISCLAIMER
THCA products cannot be shipped to the following states, per state guidelines:
Arkansas, Idaho, Minnesota, Oregon, and Rhode Island.
All products sold by Folly Exotics are derived from federally compliant hemp and are intended to comply with the 2018 Farm Bill, containing no more than 0.3% Delta-9 THC on a dry weight basis at the time of testing.
Laws regarding hemp-derived cannabinoids vary by state and locality and are subject to change. It is the customer’s responsibility to understand and comply with the laws in their jurisdiction before placing an order.
By placing an order, you acknowledge that you have verified the legality of purchasing and receiving hemp-derived THCa products in your location.
CARRIER ISSUES, SEIZURES, AND RETURNED SHIPMENTS
Folly Exotics is not responsible for packages that are delayed, seized, confiscated, or returned by shipping carriers or government agencies due to local laws, regulatory interpretation, or enforcement actions.
If a shipment is seized or destroyed due to regulatory action or local restrictions, Folly Exotics is not obligated to issue a refund or replacement.
Customers assume all risks associated with shipping hemp-derived products to their selected delivery address.
REFUND POLICY
Refund requests must be submitted within 30 days of the original delivery date.
To qualify for a refund:
- The product must be unused
- The product must remain in its original packaging, unopened
- The product must be in the same condition in which it was delivered
- Proof of purchase is required
Items returned more than 30 days after delivery are not eligible for refund.
To request refund authorization, please contact hello@follyexotics.com for further instructions. Do not return items without prior approval.
If you are returning higher-value items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and are not responsible for returns lost in transit.
Once a return is received and inspected, you will be notified by email regarding approval or denial of your refund.
If approved, refunds will be issued to the original method of payment. Processing times may vary depending on your financial institution. The return shipping will be at the customer’s expense. Original shipping costs are non-refundable unless the return is due to a verified fulfillment error or product defect.
DELAYED OR MISSING REFUNDS
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider, as posting times may vary.
- Contact your bank for additional information regarding pending credits.
If you have completed these steps and still have not received your refund, please contact hello@follyexotics.com.
